Terms & Conditions
All clients are required to have read and agreed to the terms and conditions set forth. Agreement can be provided by email acknowledgement.
Restricitons
KJI prohibits the use of all professional sports images, logos, and intellectual property, including but not limited to, NHL, NFL, NBA, MLB, and related player associations.
Order Commencement
Orders begin when all of the following conditions have been met:
- Mockup has been approved by the client
- Final player roster/information has been received
- Payment has been received
Payment
Payment can be made via credit card over the phone or via e transfer to pay@keenerjerseys.com for Canadian clients. For clients outside of Canada, payment can be made via credit card only.
Mock Ups
Customers must approve mockups prior to the beginning of production.
Jersey Sizing
Clients are responsible for proper sizing of jerseys. Keener Jerseys will provide physical jersey samples upon request, charges may apply for shipping if required. Players are encouraged to review the Keener Jerseys ‘Size Your Jersey’ instructional video and jersey sizing chart here.
Embroidered Cresting
Reorder minimum on embroidered crests is 6 units and will incur a $100 set up fee. Teams that order embroidered crests should consider ordering additional crests that can be stored at Keener Jerseys, if requested. Low volume orders (under 6 jerseys) will receive a full colour Sublimated Pro Twill crest if no embroidered crest is on-hand.
Changes
No changes to player information are accepted 48 hours after order commencement.
Lead Times
Lead times vary depending on the time of year. Your customer service representative will provide your lead time.
Notification Order is Ready
Customers will be notified by email when the order is complete and ready for pick-up or delivery.
Delivery
If an order is shipped-collect or picked up by the customer, Keener Jerseys will not be held responsible for any lost, damaged or stolen shipments once they have left our facility.
The time limit to report any shipping or product quality discrepancies is two (2) business days from the date of receiving the order. Warranty and refund requests must be submitted in writing to the assigned client representative. Refunds are available only for product defects. Otherwise, all goods are sold as-is.
